Returns

Refunds, Returns & Exchanges

ALL SALE ITEMS ARE FINAL

At Glitter Divaz we are going GREEN. In an effort to save our environment we try to use as less paper as possible. You MUST have prior authorization to make a return and/or exchange. If you need to return or exchange an item please contact us via phone at: 

305 303 7399 or via email at gpimienta@glitterdivaz.com

We must receive return items in unworn conditions, with its original packaging material within 5 days of delivery. For factory defective items 3 days from purchase. Returns received unwrapped or without the original box will not be accepted. PLEASE DO NOT TAPE UP THE SHOE BOX TO RETURN FOOTWEAR. Without prior authorization it will make it difficult, if not impossible, to process the return.  Refunds are processed the same business day of receipt. All refunds excluding your initial shipping costs are processed and returned to your original form of payment.

To return your purchase, please send your order to:

Even though it happens rarely, we do make mistakes on occasion.  If that happens, please contact us FIRST!  We may or may not require the original item be returned back to us.  We will provide a return UPS/USPS shipping label where applicable or we will fully reimburse (USPS Priority Mail only) your return shipping back us.  Upon receipt of the wrong item sent (where applicable), we will either send you the correct item back to you free of charge or provide you with a full refund including the original shipping amount

Exchanges

There will be a discounted shipping fee billed to you for all exchanges. We will bill you via PayPal once we are ready to ship your item(s). We will not ship out your exchanges unless we receive payment prior to shipment. You have 24 hours to pay the return shipping fee or your items will not be shipped out and the exchange will be cancelled.

Free Returns Instructions

Our Free Return shipping promotion has ended; we'll let you know when it's back on!

Returns/Exchanges For International Orders

At this time, all orders outside of the United States are final.  We take extra care inspecting international orders to ensure correct shipment.

*applies to US orders only*